Terms and Conditions

Payment Policy

Credit Cards

The preferred method of payment is online. We accept Visa, MasterCard, Diner's Club, JCB, American Express, and government credit cards.

Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
You can be confident that your personal and account information is secure at Visimation.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information.

Purchase Orders

Purchase Orders can be used to pay for Visimation items. Payment terms are Net 15.

Fax or mail a copy of your order confirmation along with your purchase order to:

Visimation, Inc.
165 NE Juniper St.
Suite 201
Issaquah, WA 98027
Attn: Order Desk
Fax: 425-369-6001

Please include the following on your purchase order so we can process your order as quickly and efficiently as possible:

Official Letterhead
Authorizing agent’s signature
Business name and phone number
End User’s name and phone number
Accounts Payable contact information
Purchase Order Number
Visimation.com order number
Complete bill to and ship to addresses
Product description
Quantity

We will process your order 3-5 business days after we receive a complete purchase order and a copy of your confirmation page.

Mail your payment within 15 days of order receipt to:

Visimation, Inc.
165 NE Juniper St.
Suite 201
Issaquah, WA 98027
Attn: Accounts Receivable

Check and Money Order Payments

We accept personal checks, company checks, cashier’s checks and money orders.

Simply place an online order, then mail your check or money order with a printed copy of your order confirmation to:

Visimation, Inc.
165 NE Juniper St.
Suite 201
Issaquah, WA 98027
Attn: Accounts Receivable

Please write your order number on the check.

We process your order after we receive your money order or cashier’s check.

For personal and company checks, we process you order after the funds clear. Please allow 10 banking days after receipt for clearance of funds before the order is processed. A $25.00 charge will be assessed if your personal or company check is returned due to insufficient funds.

Refund Policy

Software Sales:

All Visimation software is available for a free, no-obligation, time-limited trial before purchase. If you decide to purchase, you will receive unlock codes for your software to remove the time limitation.

After you have purchased software and after we have sent your unlock code, the sale is final and no refund is possible. If we receive notification of your request for refund before the code is sent, we will happily refund your full purchase price. This will be done by crediting the card that was originally used for purchase or by check if the purchase was made by check.

Stencil Sales:

All shapes associated with a ShapeSuite Stencil may be viewed prior to purchase. Once ShapeSuite stencil is purchased, the sale is final and no refund is possible.

A refund may be provided if our software or stencil fails to perform. Refunds are provided ONLY AFTER our staff has assisted in your installation and the software fails to function fully. Visimation will determine if a refund is necessary based on individual situations.

How the refund process works:

Once we received your refund request, we will confirm and process your refund in 72 hours and cancel your license. We will inform you via email once the refund process is completed.

Things that you MUST do after requesting refund:

Your license for the product will be terminated
You must remove all hard and soft copies of the product from the system
You must remove all the data of the product from your database

To request a refund:
To request refund, please contact us at support@visimation.com.